FAQs
Frequently Asked Questions.
Find answers to common questions about Shahtoosh.shop’s products, shipping, returns, and more. Explore our FAQs to learn about care instructions, artisan details, and the values behind our luxury shawls and scarves
10 Days Return
Return your purchase within 10 days for a hassle-free refund.
Security Payment
Shop with confidence using our secure payment options for every order
We use high-quality, ethically sourced materials to ensure durability, warmth, and luxury in each piece. Details are provided in each product description
To maintain quality, we recommend dry cleaning only and storing in a cool, dry place. Avoid direct sunlight and harsh detergents
es, many of our shawls and scarves are crafted by skilled artisans, blending traditional techniques with modern designs
We collaborate with artisan communities globally to source authentic, high-quality materials and craftsmanship
Shipping times vary by location. Generally, orders are processed within 2-3 business days, with estimated delivery times provided at checkout
Yes, we offer international shipping to most countries. Additional fees may apply based on the destination
We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please see our return policy page for details
es, once your order ships, you’ll receive a tracking link via email to monitor its delivery status.